Other users with the same GPO's applied do not experience the issue. Group policy is in use for configuring OneDrive but nothing that would prevent logging into OneDrive work account.

Tried same problem-ed user on a third PC and we are getting the same behaviorwith inability to sign into OneDrive. Tried another user on the same PC and that user works normally, allowing the Sign to OneDrive. Tried uninstalling/reinstalling OneDrive, same result. OneDrive Settings > Account shows Unlink this PC and Add an account, clicking Add an account does nothing, Unlink this PC does nothing. Selecting Sign In causes the OneDrive window to close. The user is unable to sign into the OneDrive app on the new computer. OneDrive is currently in use on the old computer with latest OneDrive app installed. If you require additional support, please call the Ohio State Accessibility Helpline 61.We are moving a user to a new computer, old and new are both Widows 10. If you have a disability and have trouble with any Microsoft 365 product, please reference the Microsoft Accessibility Disability Answer Desk (link is external) where you can contact Windows and Office accessibility support (link is external) through various methods. More information is available from Ohio State's Information Security Control Requirements (ISCR) (link is external) and Password Guidance from NIST (link is external). Enable multifactor authentication where available. In these cases, be sure to set a unique and strong passphrase do not reuse your Ohio State or other passwords. Please be advised that Microsoft 365 add-ins may require you to create an account with that vendor. Learn more about third-party integrations and requesting add-ins.

Microsoft 365 allows the Ohio State community to collaborate through one cloud platform delivering a wide range of productivity apps.Īccess email, store and share files, communicate with your coworkers or students, schedule meetings, track your to-do lists and more by integrating applications and downloading them on up to five devices.

Microsoft onedrive sign in screen